Ivrnet Ensurecall

EnsureCall from IVRNET is a telecommunications solution designed specifically to address the risk management, operational and budgetary needs of small and mid-size insurance agencies.

Provided as a monthly service via IVRNETís state-of-the-art hosted communications center, it integrates smoothly and quickly with your current telephone infrastructure.

How It Works

Benefits

Reduce Errors and Omissions (E and O) and other Contractual Risks

  • Record all inbound and outbound customer phone discussions index and store them safely and securely with rapid access for future verification and audit purposes.
  • EnsureCall call recordings are accessible by authorized personnel to ensure that product and policy information is being accurately communicated and areas for training and improvement are identified.

Increase Customer Service and Grow Revenues

  • Incorporate customized call routing and handling capabilities to ensure that your customerís calls are quickly and efficiently answered. From a fully automated attendant to direct-to-agent handling, EnsureCall is easily configured to manage a superior customer experience.
  • EnsureCall provides the ability to capture a voice signature allowing you to capitalize on any new sales or up-sell opportunities while on the telephone.

Designed Expressly for Small to Mid-size Insurance Businesses

  • EnsureCall is a highly flexible service offering that accommodates single office agencies, branch offices, remote and at-home personnel, requiring no additional capital expenditure or communications infrastructure investment.
  • EnsureCall provides data collection, on-line management tools, pre-defined reports and systems integration (i.e. TAM) specifically designed for the insurance industry.

Complete solution, full support, one contact

  • If desired, IVRNET can also provide telephone lines (PRI), high speed internet access, desk hardware (phone sets, headsets) and professional services on single bill with a single support number to call.
  • EnsureCall is provided from IVRNETís hosted telecommunications center, ensuring high quality service with 7X24X365 customer support.

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