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ITSportsConnector Blog

Tuesday, August 13, 2013

How to Create a Refund in the ITSportsNet System

Posted by: Kim Zandbergen on Tuesday, August 13, 2013 at 9:00:00 am Comments (0)

When using the ITSportsNet system, one of the most common questions is “How to Create a Refund with an Invoice that was generated through the On Line Registration System?”

Depending on whether or not you offer Online Payment via a Merchant Account or not, you will Create your Refund within the Point of Sale (POS) area in the system.

Under the tab - Register->POS-> find your member and the invoices that were created under their profile.  Once you select an invoice, at the top, there is a button to “Create a Refund”.  Follow the steps and when you apply payment, this is where you can choose how to refund your customer.  The options would be through your Online Merchant Account or by club cheque.  Keep in mind, that if you create a refund within the ITSN system, it does not automatically refund your member’s credit card.  You must do that through your Online Merchant Account provider, as a second step.  The ITSportsNet system does not save credit card information.

If you have further questions on this area, while in the POS area, you can click on the “?” found in the top left hand corner of your screen, and the specific help documents will be listed to provide further information.

Tuesday, July 30, 2013

Countdown to the start of the Fall Season…

Posted by: Kim Zandbergen on Tuesday, July 30, 2013 at 9:00:00 am Comments (0)

With summer half over, and Fall Registration in full swing, Clubs start to think about their schedules and how are they going to be “on top of it” for the new season.  Meaning, let’s be organized and have our schedules out early to assist our members in scheduling their kids before school starts.  J

However, as those long summer days continue to keep us outside, the schedules are left until we have that cold rainy day, when there is nothing else to do but start the schedule.

The ITSN product offers a fantastic way to remove those scheduling nightmares!  We have an auto-scheduler that allows you to generate a schedule based on information inputted into the system.

The Scheduler has 3 simple steps:


1) Select Division and enter the number of games each team will play (optional game length)
2) Enter Start Date (end date optional) and select days of week the division will be playing.
3) Enter the times and locations for the first week and then copy the first week template to the rest of the schedule.

Prior to saving the schedule you can make any adjustments to any games (you can also edit individual games at anytime).

When you add the schedule it will check to make sure there are no double bookings and give you an option to view option time slots for either just that location for the week or across all locations for the selected day.

Once you Add your Schedule it can be made available on your website.

 Interesting in finding out more?  Contact our sales team for a demo on how it can work for your club and leave the scheduling headache to us!

Tuesday, July 16, 2013

Summer Vacation = Summer Camp Registration

Posted by: Kim Zandbergen on Tuesday, July 16, 2013 at 9:00:00 am Comments (1)

Most sport organizations take advantage of the SUMMER to introduce their sport to children and parents who are “just thinking about it” before your main programs begin in the Fall.  It’s a chance to show parents – ‘we’ve got the program for you and your family’!

As a club, you are hoping to attract as many “new” members as possible, as this is how you increase membership for your upcoming season – but how do parents choose your club?  What factors do they consider before registering their children?

There are the obvious factors such as price, location, time, convenience, and how much fun will it really be?  Amazingly, there is one factor that some clubs overlook – how easy will it be for the parent to register to our summer camps and programs?  Will the parent have to stand in line for hours?  Drop an application off in the mail and hope their child will be accepted?  Or does your club offer INSTANT - ONLINE REGISTRATION?  Parent visits your website, checks out your program offerings, logs in, registers, pays by credit card, and receives a confirmation receipt within seconds of registering.  As a parent, this is my preferred method of registration – online, secure, credit card, done.  I add it to my calendar and don’t think about it again, until it’s time to drop off on the first day of camp.

In the past, I have also experienced registering by mail, and standing in line for a few hours on a Saturday morning.  Not how I want to spend my weekend – that’s family time!  Will I register again this way – if I can avoid it, I won’t go back – registering online is the only way to go!

 

Ivrnet offers On Line Registration for team and individual sports – with the parent and club in mind – to make the registration experience as easy and simple as possible to manage.  As we continue to grow and expand our sport offerings, Ivrnet understands that each sport is unique in their own way and from the National Governing Body down to the Club with 50 members – we have a solution for you and your association.   We are CANADIAN based and PROUD to offer many solutions, some unique, to many sport organizations – across Canada and abroad!

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